This section describes how to upgrade DC RUM to Release 12.4. It does not include information on backing up and restoring your configurations and data; troubleshooting information; or describe less-common procedures such as how to upgrade from a 32-bit system to a 64-bit system. For such details, please refer to the linked resources.

Use this checklist to organize your upgrade or migration to the latest release. This checklist is designed for customers who have their Dynatrace products at releases that support a direct upgrade to release 12.4. See DC RUM Components Backward Compatibility to confirm you can upgrade your current installation directly or determine the upgrade path.

You need to maintain order and complete all the tasks in order to perform a successful DC RUM upgrade.


Upgrade or Migration Task

Apply latest service pack(s), if needed, to your current DC RUM environment.

Go to the Downloads page for your product to see whether service packs are available.

Back up your current DC RUM environment, including databases. See Backup and Recovery Procedures


Upgrade the CSS to 12.4. See Upgrading CSS. Note that the RUM Console installer does not provide an option to upgrade or install CSS.

What you will need:

  • Installation package.
  • Optional. Credentials to the MS SQL Server instance and CSS database.

RUM Console

Upgrade the DC RUM RUM Console to release 12.4. For more information, see Upgrading the RUM Console.

What you will need:

  • Installation package.
  • Optional. CSS connection details.
  • Optional. Credentials to access the MS SQL Server instance and CSS database.

Verify that the RUM Console upgraded successfully.



MS SQL Server 2005 is not supported in DC RUM 12.4. You will need to migrate your MS SQL Server 2005 instance to a supported release. See Upgrading Microsoft SQL Server Standard Edition .

  • MS SQL Server installation media and license key.
  • Credentials to access the MS SQL Server instance and CAS and ADS databases.
  • Installation packages.
  • Optional. CSS connection details.
  • Optional. Farm inventory if used.

Verify that the CAS and ADS upgraded successfully. For more information, see CAS Smoke Test and ADS Smoke Test.


Beginning with 12.4.10 release AMD is now provided in two flavors:

1) classic AMD architecture = existing AMD architecture prior 12.4.10
2) high speed AMD architecture - this is new AMD architecture, allowing up to 20 Gbps capacity

First of all, before you start the AMD upgrade, chose AMD architecture you prefer to migrate to. We recommend our new high speed AMD architecture. The High Speed AMD FAQ and AMD decodes today versus the Classic AMD (12.4.x) decodes should help make an educated decision.

Secondly, make sure your AMD is at the supported Red Hat Enterprise Linux version.

  • RHEL 5, neither 32-bit nor 64-bit are NOT supported. If your AMD is installed on RHEL 5 you need to migrate it to the supported RHEL release first.
  • High Speed AMD architecture requires RHEL 7.2 (64-bit)
  • Classic AMD architecture requires RHEL 6.6 or above (we recommend RHEL 6.8) or RHEL 7.2 (64-bit)

And, third, ensure your existing AMD hardware meets the required specifications


What you will need:

Upgrade the DC RUM AMD to 12.4. See Upgrading the AMD Software.

What you will need:

  • Installation package upgrade.bin - download either classic or high speed AMD installation package
  • 12.4 license

Verify that the AMD upgraded successfully. For more information, see AMD Smoke Test.



You need to upgrade the TCAM agent if you use it to instrument Citrix XenApp or XenDesktop server. See TCAM upgrade via GUI.

What you will need:

  • TCAM installer.

Enterprise Synthetic

As Enterprise Synthetic depends on CSS, RUM Console and CAS, you should upgrade your Enterprise Synthetic installation after your DC RUM 12.4 is up and running. See Enterprise Synthetic 12.4 Upgrade Checklist.
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